Guarantee of consular certification and document apostille
For every document we legalise, we provide a 100% guarantee, guaranteeing its acceptance in the country of destination. We only conduct business through official means, collaborating closely with government representatives, certified public accountants, and approved interpreters. You may be sure that any document that our organisation legalises will be lawful in the nation in which it is intended. If, for some reason, a document that we have legalised is rejected, there are two things you can do according to our guarantee: prompt, at our expense, replacement of the document. a complete return of the money paid. In order to make use of this assurance, you must provide us with an official statement outlining the reasons why the document was rejected, as well as the contact information for the person in charge and the organisation that made the rejection.
Restrictions on the Guarantee of Legalisation
Our warranty is only valid for documents that fulfil the standards we specify. These records must be kept in their original format, intact (no lamination), with all original stamps, and in excellent shape.
We perform a preliminary evaluation of your documents before beginning any work on them to make sure that government agencies or consulates would accept them for legalisation. We are unable to verify the document’s appropriateness for legalisation if you do not have access to a copy.
Furthermore, it is your responsibility to independently find out from the appropriate authorities and the destination country what the precise requirements are for document legalisation. If the wrong document is presented to us or if the legalisation requirements were not clearly conveyed, we are not liable.
If a government agency or consulate has previously refused to give an apostille, consular legalisation, or duplicate documents, we anticipate that customers will notify us as soon as possible—ideally when the commercial offer is being prepared.
Price Guarantee
Our commercial offers encompass the comprehensive cost of our services, government fees, and delivery expenses. Assuming you’ve furnished us with complete and accurate information initially, you can be confident that service costs will remain stable throughout the process, with no unforeseen expenses. Detailed information is available for your reference.
Delivery Guarantee
We use trustworthy, established courier providers for document shipments. By default, every shipment we make is covered. With us, your documents are completely safe. Should a document be misplaced as a result of our error—which is extremely unlikely—we will reimburse you in full for the expenses incurred in having it restored.
Transparency
We only offer our services in an official capacity. All services are ordered and paid for via our duly registered businesses, complete with all required payment documentation. We don’t take cash in envelopes or transfers to employees’ personal bank cards. All payments are made exclusively via authorised payment methods, and taxes are paid in accordance with that.